EQUITY HOSPITALITY
& TOURISM MANAGEMENT
EQUITY HOSPITALITY & TOURISM MANAGEMENT
An Industry- recognized Leader in Hospitality Management Services
EQUITY CALL CENTER SOLUTION
24X7 SERVICES FOR HOSPITALITY AND TOURISM INDUSTRY
EQUITY CALL CENTER SOLUTION
24X7 SERVICES FOR HOSPITALITY AND TOURISM INDUSTRY
EHTM offers a variety of inbound call center solutions for our clients. We work to ensure that each individual or company receives custom solutions to address their specific needs. The advanced telephone answering services we provide allow us to offer assistance to businesses just like yours. We take care of your clients with top quality customer service. When people are calling your business, they want or need a live person. They want to communicate with something besides an automated system. Our telephone answering services provide that human element of polite confidence and reassurance. We offer personalized services, such as remote receptionists for e-commerce, online and catalog businesses. We handle medical, answering service duties for all types of healthcare professionals during regular business hours and after hours. EHTM also provides emergency messaging and dispatch services for medical, legal and repair-related industries so that your clients will always know that you're just a phone call away.
Let us help build up your client list or customer base, increase your revenue and ensure that you maintain higher levels of retention and loyalty with a quality live telephone answering services. Contact EHTM today to find out how we can help at +88-01841001616
Utilizing one of the industry's most sophisticated Interactive Voice Response (IVR) systems, together with a proprietary menu of advanced Internet services, EHTM is uniquely positioned to ensure the success of your company's call center operation. With our cutting edge technology and focus on superior customer service, our team of dedicated associates, call center agents and operators, account specialists, and contact center managers are committed to delivering unbeatable knowledge, flexibility and expertise for your business.
CALL CENTER - our services
Membership Card Sales - Air Ticketing - Tour Package (Inbound & Outbound) - Website Design - Customer Service
Hotel Room Reservation - Vacation Planner - Out Sourcing - BPO - Telemarketing - Inbound Call Center etc.
Technology for Building Solutions
EQUITY TECHNOLOGY is an expertise travel technology company focused on the travel industry and providing integrated Application Development and Maintenance (ADM), Knowledge Process Outsourcing (KPO) Solutions, Services and Consulting Services to the travel industry. EQUITY TECHNOLOGY’s clientele includes - 3 GDSs, 3 of the top 5 airlines, 3 of the top 5 online distributors along with some 40,000 hotel properties, 2,000 travel agencies and 260 airlines.
EQUITY Technology
HT has the experience of creating several e-business solutions for airlines, travel agencies, hotels, Tour Packages,Service Apartments, companies and travel corporations that involve interfacing of applications and customization to suit their needs and business processes.
Types of website design services we offer:
· Static Websites Designs.
· Dynamic Websites Designs.
· Flash Websites Designs.
· Copy Writing.
Air Fare Management
Windows based state of the art negotiated airfare management solution. With inherent XML publishing of contracts, before, can be quickly integrated to other distribution platforms like booking engines/mid office. The fare input and maintenance program is used for managing negotiated airfares, provided by airlines in carrier specific or alliance wide agreements.
E-business
E-Business services refer to all the activities that an enterprise undertakes in its business utilizing the power of the Internet. Strong frameworks have evolved in this area promising seamless connectivity and interoperability across entities. However, these frameworks need to be understood in the specific context of the enterprise’s environment to execute the E-Business services successfully.
Hotel Online Reservation Solution
Website Design and Development
The general website of the hotel will be created as per the existing website.
If existing website does not exist, a new website will be created for the hotel. Features:
Online Payment Gateway
Online payment gateway to process international credit card payments from overseas customers.
1. All credit card transaction fee will be absorbed by Equity.
2. Customers will be charged 100% in advance for the booking.
CALL CENTER SERVICE & SOLUTIONS
l CUSTOMER SERVICE l TELEMARKETING l CONTACT CENTER MANAGEMENT l EMAIL MARKETING l BRANDING l
We are leading company in Bangladesh for unified communication & Call center solutions provider. Promote your product with telemarketing at the most powerful media "The Word of Mouth" with us. We are the pioneer in Call Center Industry. We provide:
1. All kind of international & domestic Call Center Solutions - software and hardware, which is a prime requirement for any kind of customer service.
2. In-house call center solutions for your respective customer/clients
3. Applicable for all types of company, associated with customer relationship, like banking, insurance, telecom, developer, courier, hospital etc. Customer gets the proper information by calling the helpline number.
4. We provide all kind of call/sms/e-mail/IVR/IP-PBX based service and call routing solutions
5. Conferencing solutions- Audio & video.
6. IP-PBX solutions for all types of organization including the FMCG
7. We have the out sourcing facilities, like the inbound & outbound call for tele marketing/research/CRM etc.
8. Call Center usable Headphones/E1/FXO-FXS/Channel Bank etc.
If you want to out-source your customer service/call center, we have the facilities.
For any kind of query regarding unified communications/call center solutions both in-house or out sourcing/ IP-PBX/SMS Gateway please feel free to communicate with us.
“How can you help you?”
LIVE CALL ANSWERING SERVICE 2008
LIVE ANSWERING SERVICE
Cutting Edge Innovation – Service that is Second – to – None
SURVEYS AND MARKET RESEARCH
Outbound Call Center Services
When your business or organization needs to have a clear understanding and perspective on a particular market segment, EHTM can help. Our Market Research management team and Call Center Agents and answering service operators are experts at studying the marketplace and determining exactly what your buyers are looking for…guaranteed!
By utilizing our extensive experience in studying and analyzing market trends, EHTM has built a solid infrastructure of knowledge and technology, allowing us to provide top-shelf customer service through intelligent database interpretation and qualitative and quantitative market study.
Market Research services we offer are:
• Focus Group Calling
• Product Testing Preparation and Follow-Up Calling
• Customer and Client Follow-Up and Retention Calling
• And more!
Best of all, with our network of dedicated market research specialists and account managers, EHTM can assist your organization with virtually any size or type of market research program. We can also work in almost any industry or market segment including:
• Consumer products and services
• Advertising and marketing campaigns
• Business and office services
• Election campaigns – Regional and National
• Trade Shows and Conventions
• Entertainment – Regional and National, including Television and Film
• Political polls and surveys
• Transportation – Including airlines, railways, automotive, and more
• Lodging – Including hotels, resorts, timeshares and more
To learn more about how EHTM can help your business or organization with its market research needs starting now, contact us today toll free at 09611-080808 or use our Contact Us page for more options.
ORDER TAKING SERVICES
Inbound Call Center Services
At EHTM our specialty is creating a unique experience for each of our clients. Because we know that in today's competitive marketplace, the ability to provide extraordinary customer care can be the make-or-break difference when it comes to a successful customer acquisition and retention strategy.
THAT'S WHERE WE COME IN
Our exceptional Call Center Agents and supportive management team are dedicated to delivering outstanding, time-sensitive service to your customers, regardless of the method—from telephone and email customer service to instant messaging, product cross-selling and more. In fact, EHTM has the experience, knowledge and technology your company needs to provide industry-leading professional Call Center Agents and Operators for virtually any customer service or order taking scenario.
No matter what marketing methods you are currently using, EHTM can help your company maximize your advertising budget. Through the use of precise advertising response tracking, we will help you increase your sales and streamline your operation. Complete catalog order taking, literature fulfillment, inventory control, and credit card transaction processing services are supported. Order tracking, multiple payment, shipping, and tax rates are easily integrated as well as "up-sell and cross-sell" of products and services.
CLASS SEMINAR AND EVENT REGISTRATION
Inbound Call Center Services
We can support special events or manage your ongoing class and seminar registration needs. Confirmation calls, letters, and registration packet fulfillment can all be arranged by our staff according to your needs. Give EHTM Answering Services and Inbound Call Centers a call today 09611-080808 for more information.
WEBSITE RECEPTIONIST SERVICES
Cutting – Edge Innovation – Service that is Second – to - None
At EHTM, we offer many different answering services and inbound call center solutions, each one customized to meet the unique needs of the individual client. These advanced services enable us to help companies just like yours build a larger customer or client base, increase revenue, and ensure greater retention and loyalty.
INBOUND CALL CENTER SERVICES
Answering and Customer Services
ANSWERING SERVICES AND CALL CENTER SOLUTION
ABOUT EHTM
EHTM is one of the nation's top inbound / outbound call centers and answering services, a company built on technological innovation and a philosophy of exceptional customer service.
Established in 2008, EHTM has more than 5 years of experience working with our many clients to provide both standard and fully customized answering and call center service solutions for a wide variety of industries, from manufacturing and sales to wholesale, magazine and website content subscriptions, medical, government (federal, state, and local), and much more.
In addition to providing the best answering services , the company devotes substantial resources to researching, developing, and integrating the latest communications technologies into our operational infrastructure, including cutting-edge outbound and inbound call center telephone systems, VOIP, advanced IVR, order processing software, and sophisticated automation systems designed to lower client costs and streamline operations, increasing productivity and profits.
• Criminal background checks and drug screening of all call center agents
• Secure facility with programmable key pad access
• PCI & Hacker Safe Security Verified computer network
• 100% virtual desktop agent platform that provides enhanced stability and data security
• On–site backup generator 24X7
• Automatic transfer switch energizing generator power within seconds of a power outage
• Automated monthly testing of generator
• UPS-Battery backup of all workstations and servers
• Fault tolerant server architecture
• Redundant power supplies
• RAID drive mirroring
• Automated daily data backups
• Redundant T-1 data service
• Redundant T-1 telephone service from multiple carriers with fail-safe switching to alternate carrier
OUR MISSION
Our mission is to provide our clients, and by extension their customers and clients, with superior communications products and services which meet and exceed their needs, provide our employees with fulfilling work and advancement opportunities, and contribute to the well-being of ourselves and the betterment of our community.
WHY TO START A CALL CENTER?
GET IT OUTSOURCED AND GET IT IN COST EFFECTIVE WAY
The Benefits of Outsourcing Your Call Center
What level of service do your customer's deserve? Call center services have the expertise to handling inbound and outbound calls with efficiency. Read the following article explaining the benefits of working with an outsourced call center service.
Customers expect a lot from businesses. Perhaps they always have, but now more than ever competition is fierce. Your company cannot afford to offer insufficient customer service. Applying call center services to your business is no exception.
That issue poses a question. Do you build a call center in-house or do you outsource for the business service? Large corporations have the immediate resources to go with the former decision. Smaller to mid-sized businesses often decide to outsource for peripheral services such as call centers in exchange for the opportunity to focus on their core business matters.
Consider the following information regarding the benefits of outsourcing for your call center needs.
The time diversity of call centers
What type of business do you have? Do you have clients outside of your time zone? Do you have customers outside of your country or continent? If you do not offer customer assistance at all times, then you may be losing the allegiance of loyal customers.
Call centers offer twenty-four hour assistance. That means your customers’ needs are always being addressed; that is the kind of service people desire.
Call centers handle all of the preparation
Fostering a call center in-house means you must hire and train your department. This diverts your resources away from your core business. When you outsource for call center services, the recruiting, managing, and training is addressed for you.
Your team does not have to worry about the hassles existing with extra staffing, micro managing, scheduling, etc.
Call Center services are experts
When a business takes on extra responsibilities, they begin to wear themselves thin. Call center services devote their energies into doing one task and to doing it well. Constructing a call center in-house and reaching the level of expertise of an idle service could take years.
Call centers focus on making phone calls, which results in a high level of customer service.
Call Centers let you focus on your business
The above section explains how an outsourced call center’s success is contingent on their focus. Outsourcing allows you to focus on what your company does well. Let your call center concentrate on making and taking calls for your business while you improve your company’s competence.
The Advancement of Call Centers
Today’s technological advancements allow call centers to address your needs beyond expectations. This affords you many options in working with call centers. Be sure to ask them about their equipment and the technologies that will help in making the partnership a success.
SO WHAT ARE YOU WAITING FOR?
GRAB THE OPPORTUNITY TO YOU FROM YOUR COMPETITOR
IN A COST EFFECTIVE WAY
CALL OUR SALES REP AT 01841001616 FOR DETAILS
________________________________________________________________________________________________________
Why Outsourcing Your Call Center Makes Good Business Sense
An outsourced call center can be great for your business, especially if you can offer 24-hour service to your most valued customers.
No matter what your business is, keeping the lines of communication open is an important key to success. An outsourced call center can help keep your customers happy, build your presence, and give you a platform that can handle any new product or service you might want to present to the world.
Why an Outsourced Call Center is a Good Idea
Thinking of taking that leap to an outsourced call center? There are many reasons call center outsourcing makes good business sense. Here are just a few:
· Set up for Any Purpose. Are you looking for tech support? Customer service? A sophisticated answering service? How about just someone to handle orders or explore leads? An outsourced call center has the personnel and training to make it happen.
· Diverse Call Times. Outsourced call centers are constantly at work all around the world, so your customers never get the disappointing "we are currently closed" message. They can always get in touch with someone, in real time, and get their questions answered at any hour of the day or night.
· Save on Equipment. By outsourcing a call center, you are not only getting their expertise, you are also saving a great deal of money on the equipment necessary to answer that flood of calls.
· Let Someone Else Train Your Experts. Call centers are dedicated to providing the best customer service possible for your company, and that means they are experts in your products and services. However, you aren’t the one who trains them. You provide the instructions and expectations, and the call centers management and training personnel handle the rest.
· Multiple Language Support. If your product or service reaches a global audience, your customers might have very diverse backgrounds. Customer service available in multiple languages is one of the demands of a global market, and a call center can easily provide that.
· Prepare for a New Product Launch. Are you ready to unleash a new product or service on the world? A launch can lead to a massive increase in call volume. An outsourced call center is prepared to handle the kind of volume that you might not be able to manage otherwise.
How to Choose the Best Outsource Call Centers
When you’re ready to look into a call center, do your homework. Compare services and prices of various call center outsourcing services, and make certain they have all the things you need for both your present situation and future endeavors.
While many people think of "outsourced" as "overseas" call centers, don’t forget to look into domestic call centers as well. A more local or national client base might make a domestic call center your best bet. Regardless of where your call center is based, it should have the means to grow with your business and provide a seamless experience for your customers as it does so.
Once you have chosen a call center, make sure you have an in-house representative to keep track of how well your investment is holding up. Keep tabs on the points that matter most, such as customer satisfaction, orders placed, and of course, your increase in profits.
Why choose us?
· No set up fee
· No hassle
· Cost Effective
· Easy to start
· Campaign base program
· 100% Transparent
· 24X7 Live Service
· Best exposer
· Best Customer Service
· Time Effective
· Full IT Support
EQUITY CALL CENTER SOLUTION
24X7 SERVICES FOR HOSPITALITY AND TOURISM INDUSTRY
EHTM offers a variety of inbound call center solutions for our clients. We work to ensure that each individual or company receives custom solutions to address their specific needs. The advanced telephone answering services we provide allow us to offer assistance to businesses just like yours. We take care of your clients with top quality customer service. When people are calling your business, they want or need a live person. They want to communicate with something besides an automated system. Our telephone answering services provide that human element of polite confidence and reassurance. We offer personalized services, such as remote receptionists for e-commerce, online and catalog businesses. We handle medical, answering service duties for all types of healthcare professionals during regular business hours and after hours. EHTM also provides emergency messaging and dispatch services for medical, legal and repair-related industries so that your clients will always know that you're just a phone call away.
Let us help build up your client list or customer base, increase your revenue and ensure that you maintain higher levels of retention and loyalty with a quality live telephone answering services. Contact EHTM today to find out how we can help at +88-01841001616
Utilizing one of the industry's most sophisticated Interactive Voice Response (IVR) systems, together with a proprietary menu of advanced Internet services, EHTM is uniquely positioned to ensure the success of your company's call center operation. With our cutting edge technology and focus on superior customer service, our team of dedicated associates, call center agents and operators, account specialists, and contact center managers are committed to delivering unbeatable knowledge, flexibility and expertise for your business.
CALL CENTER - our services
Membership Card Sales - Air Ticketing - Tour Package (Inbound & Outbound) - Website Design - Customer Service
Hotel Room Reservation - Vacation Planner - Out Sourcing - BPO - Telemarketing - Inbound Call Center etc.
Technology for Building Solutions
EQUITY TECHNOLOGY is an expertise travel technology company focused on the travel industry and providing integrated Application Development and Maintenance (ADM), Knowledge Process Outsourcing (KPO) Solutions, Services and Consulting Services to the travel industry. EQUITY TECHNOLOGY’s clientele includes - 3 GDSs, 3 of the top 5 airlines, 3 of the top 5 online distributors along with some 40,000 hotel properties, 2,000 travel agencies and 260 airlines.
EQUITY Technology
HT has the experience of creating several e-business solutions for airlines, travel agencies, hotels, Tour Packages,Service Apartments, companies and travel corporations that involve interfacing of applications and customization to suit their needs and business processes.
Types of website design services we offer:
· Static Websites Designs.
· Dynamic Websites Designs.
· Flash Websites Designs.
· Copy Writing.
Air Fare Management
Windows based state of the art negotiated airfare management solution. With inherent XML publishing of contracts, before, can be quickly integrated to other distribution platforms like booking engines/mid office. The fare input and maintenance program is used for managing negotiated airfares, provided by airlines in carrier specific or alliance wide agreements.
E-business
E-Business services refer to all the activities that an enterprise undertakes in its business utilizing the power of the Internet. Strong frameworks have evolved in this area promising seamless connectivity and interoperability across entities. However, these frameworks need to be understood in the specific context of the enterprise’s environment to execute the E-Business services successfully.
Hotel Online Reservation Solution
Website Design and Development
The general website of the hotel will be created as per the existing website.
If existing website does not exist, a new website will be created for the hotel. Features:
Online Payment Gateway
Online payment gateway to process international credit card payments from overseas customers.
1. All credit card transaction fee will be absorbed by Equity.
2. Customers will be charged 100% in advance for the booking.
CALL CENTER SERVICE & SOLUTIONS
l CUSTOMER SERVICE l TELEMARKETING l CONTACT CENTER MANAGEMENT l EMAIL MARKETING l BRANDING l
We are leading company in Bangladesh for unified communication & Call center solutions provider. Promote your product with telemarketing at the most powerful media "The Word of Mouth" with us. We are the pioneer in Call Center Industry. We provide:
1. All kind of international & domestic Call Center Solutions - software and hardware, which is a prime requirement for any kind of customer service.
2. In-house call center solutions for your respective customer/clients
3. Applicable for all types of company, associated with customer relationship, like banking, insurance, telecom, developer, courier, hospital etc. Customer gets the proper information by calling the helpline number.
4. We provide all kind of call/sms/e-mail/IVR/IP-PBX based service and call routing solutions
5. Conferencing solutions- Audio & video.
6. IP-PBX solutions for all types of organization including the FMCG
7. We have the out sourcing facilities, like the inbound & outbound call for tele marketing/research/CRM etc.
8. Call Center usable Headphones/E1/FXO-FXS/Channel Bank etc.
If you want to out-source your customer service/call center, we have the facilities.
For any kind of query regarding unified communications/call center solutions both in-house or out sourcing/ IP-PBX/SMS Gateway please feel free to communicate with us.
“How can you help you?”
LIVE CALL ANSWERING SERVICE 2008
LIVE ANSWERING SERVICE
Cutting Edge Innovation – Service that is Second – to – None
SURVEYS AND MARKET RESEARCH
Outbound Call Center Services
When your business or organization needs to have a clear understanding and perspective on a particular market segment, EHTM can help. Our Market Research management team and Call Center Agents and answering service operators are experts at studying the marketplace and determining exactly what your buyers are looking for…guaranteed!
By utilizing our extensive experience in studying and analyzing market trends, EHTM has built a solid infrastructure of knowledge and technology, allowing us to provide top-shelf customer service through intelligent database interpretation and qualitative and quantitative market study.
Market Research services we offer are:
• Focus Group Calling
• Product Testing Preparation and Follow-Up Calling
• Customer and Client Follow-Up and Retention Calling
• And more!
Best of all, with our network of dedicated market research specialists and account managers, EHTM can assist your organization with virtually any size or type of market research program. We can also work in almost any industry or market segment including:
• Consumer products and services
• Advertising and marketing campaigns
• Business and office services
• Election campaigns – Regional and National
• Trade Shows and Conventions
• Entertainment – Regional and National, including Television and Film
• Political polls and surveys
• Transportation – Including airlines, railways, automotive, and more
• Lodging – Including hotels, resorts, timeshares and more
To learn more about how EHTM can help your business or organization with its market research needs starting now, contact us today toll free at 09611-080808 or use our Contact Us page for more options.
ORDER TAKING SERVICES
Inbound Call Center Services
At EHTM our specialty is creating a unique experience for each of our clients. Because we know that in today's competitive marketplace, the ability to provide extraordinary customer care can be the make-or-break difference when it comes to a successful customer acquisition and retention strategy.
THAT'S WHERE WE COME IN
Our exceptional Call Center Agents and supportive management team are dedicated to delivering outstanding, time-sensitive service to your customers, regardless of the method—from telephone and email customer service to instant messaging, product cross-selling and more. In fact, EHTM has the experience, knowledge and technology your company needs to provide industry-leading professional Call Center Agents and Operators for virtually any customer service or order taking scenario.
No matter what marketing methods you are currently using, EHTM can help your company maximize your advertising budget. Through the use of precise advertising response tracking, we will help you increase your sales and streamline your operation. Complete catalog order taking, literature fulfillment, inventory control, and credit card transaction processing services are supported. Order tracking, multiple payment, shipping, and tax rates are easily integrated as well as "up-sell and cross-sell" of products and services.
CLASS SEMINAR AND EVENT REGISTRATION
Inbound Call Center Services
We can support special events or manage your ongoing class and seminar registration needs. Confirmation calls, letters, and registration packet fulfillment can all be arranged by our staff according to your needs. Give EHTM Answering Services and Inbound Call Centers a call today 09611-080808 for more information.
WEBSITE RECEPTIONIST SERVICES
Cutting – Edge Innovation – Service that is Second – to - None
At EHTM, we offer many different answering services and inbound call center solutions, each one customized to meet the unique needs of the individual client. These advanced services enable us to help companies just like yours build a larger customer or client base, increase revenue, and ensure greater retention and loyalty.
INBOUND CALL CENTER SERVICES
Answering and Customer Services
ANSWERING SERVICES AND CALL CENTER SOLUTION
ABOUT EHTM
EHTM is one of the nation's top inbound / outbound call centers and answering services, a company built on technological innovation and a philosophy of exceptional customer service.
Established in 2008, EHTM has more than 5 years of experience working with our many clients to provide both standard and fully customized answering and call center service solutions for a wide variety of industries, from manufacturing and sales to wholesale, magazine and website content subscriptions, medical, government (federal, state, and local), and much more.
In addition to providing the best answering services , the company devotes substantial resources to researching, developing, and integrating the latest communications technologies into our operational infrastructure, including cutting-edge outbound and inbound call center telephone systems, VOIP, advanced IVR, order processing software, and sophisticated automation systems designed to lower client costs and streamline operations, increasing productivity and profits.
• Criminal background checks and drug screening of all call center agents
• Secure facility with programmable key pad access
• PCI & Hacker Safe Security Verified computer network
• 100% virtual desktop agent platform that provides enhanced stability and data security
• On–site backup generator 24X7
• Automatic transfer switch energizing generator power within seconds of a power outage
• Automated monthly testing of generator
• UPS-Battery backup of all workstations and servers
• Fault tolerant server architecture
• Redundant power supplies
• RAID drive mirroring
• Automated daily data backups
• Redundant T-1 data service
• Redundant T-1 telephone service from multiple carriers with fail-safe switching to alternate carrier
OUR MISSION
Our mission is to provide our clients, and by extension their customers and clients, with superior communications products and services which meet and exceed their needs, provide our employees with fulfilling work and advancement opportunities, and contribute to the well-being of ourselves and the betterment of our community.
WHY TO START A CALL CENTER?
GET IT OUTSOURCED AND GET IT IN COST EFFECTIVE WAY
The Benefits of Outsourcing Your Call Center
What level of service do your customer's deserve? Call center services have the expertise to handling inbound and outbound calls with efficiency. Read the following article explaining the benefits of working with an outsourced call center service.
Customers expect a lot from businesses. Perhaps they always have, but now more than ever competition is fierce. Your company cannot afford to offer insufficient customer service. Applying call center services to your business is no exception.
That issue poses a question. Do you build a call center in-house or do you outsource for the business service? Large corporations have the immediate resources to go with the former decision. Smaller to mid-sized businesses often decide to outsource for peripheral services such as call centers in exchange for the opportunity to focus on their core business matters.
Consider the following information regarding the benefits of outsourcing for your call center needs.
The time diversity of call centers
What type of business do you have? Do you have clients outside of your time zone? Do you have customers outside of your country or continent? If you do not offer customer assistance at all times, then you may be losing the allegiance of loyal customers.
Call centers offer twenty-four hour assistance. That means your customers’ needs are always being addressed; that is the kind of service people desire.
Call centers handle all of the preparation
Fostering a call center in-house means you must hire and train your department. This diverts your resources away from your core business. When you outsource for call center services, the recruiting, managing, and training is addressed for you.
Your team does not have to worry about the hassles existing with extra staffing, micro managing, scheduling, etc.
Call Center services are experts
When a business takes on extra responsibilities, they begin to wear themselves thin. Call center services devote their energies into doing one task and to doing it well. Constructing a call center in-house and reaching the level of expertise of an idle service could take years.
Call centers focus on making phone calls, which results in a high level of customer service.
Call Centers let you focus on your business
The above section explains how an outsourced call center’s success is contingent on their focus. Outsourcing allows you to focus on what your company does well. Let your call center concentrate on making and taking calls for your business while you improve your company’s competence.
The Advancement of Call Centers
Today’s technological advancements allow call centers to address your needs beyond expectations. This affords you many options in working with call centers. Be sure to ask them about their equipment and the technologies that will help in making the partnership a success.
SO WHAT ARE YOU WAITING FOR?
GRAB THE OPPORTUNITY TO YOU FROM YOUR COMPETITOR
IN A COST EFFECTIVE WAY
CALL OUR SALES REP AT 01841001616 FOR DETAILS
________________________________________________________________________________________________________
Why Outsourcing Your Call Center Makes Good Business Sense
An outsourced call center can be great for your business, especially if you can offer 24-hour service to your most valued customers.
No matter what your business is, keeping the lines of communication open is an important key to success. An outsourced call center can help keep your customers happy, build your presence, and give you a platform that can handle any new product or service you might want to present to the world.
Why an Outsourced Call Center is a Good Idea
Thinking of taking that leap to an outsourced call center? There are many reasons call center outsourcing makes good business sense. Here are just a few:
· Set up for Any Purpose. Are you looking for tech support? Customer service? A sophisticated answering service? How about just someone to handle orders or explore leads? An outsourced call center has the personnel and training to make it happen.
· Diverse Call Times. Outsourced call centers are constantly at work all around the world, so your customers never get the disappointing "we are currently closed" message. They can always get in touch with someone, in real time, and get their questions answered at any hour of the day or night.
· Save on Equipment. By outsourcing a call center, you are not only getting their expertise, you are also saving a great deal of money on the equipment necessary to answer that flood of calls.
· Let Someone Else Train Your Experts. Call centers are dedicated to providing the best customer service possible for your company, and that means they are experts in your products and services. However, you aren’t the one who trains them. You provide the instructions and expectations, and the call centers management and training personnel handle the rest.
· Multiple Language Support. If your product or service reaches a global audience, your customers might have very diverse backgrounds. Customer service available in multiple languages is one of the demands of a global market, and a call center can easily provide that.
· Prepare for a New Product Launch. Are you ready to unleash a new product or service on the world? A launch can lead to a massive increase in call volume. An outsourced call center is prepared to handle the kind of volume that you might not be able to manage otherwise.
How to Choose the Best Outsource Call Centers
When you’re ready to look into a call center, do your homework. Compare services and prices of various call center outsourcing services, and make certain they have all the things you need for both your present situation and future endeavors.
While many people think of "outsourced" as "overseas" call centers, don’t forget to look into domestic call centers as well. A more local or national client base might make a domestic call center your best bet. Regardless of where your call center is based, it should have the means to grow with your business and provide a seamless experience for your customers as it does so.
Once you have chosen a call center, make sure you have an in-house representative to keep track of how well your investment is holding up. Keep tabs on the points that matter most, such as customer satisfaction, orders placed, and of course, your increase in profits.
Why choose us?
· No set up fee
· No hassle
· Cost Effective
· Easy to start
· Campaign base program
· 100% Transparent
· 24X7 Live Service
· Best exposer
· Best Customer Service
· Time Effective
· Full IT Support
